Mt. Washington Bank - A Division of East Boston Savings Bank
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Compromised Debit Cards


Important Information for All Mt. Washington Bank ATM/Debit Mastercard Customers:

From time to time, news reports are released notifying consumers of potential fraud risks with regard to a breach in security with the MasterCard system. When this happens, very little information is provided to us concerning where or when the breach occurred. However, from the moment we are notified that this may involve our customers' accounts, we take action.

This action includes mailing a letter to each customer affected by the breach to explain the issue and to provide information about the next steps we are taking on their behalf. We strive to provide our customers with the highest level of safety and security. That's why the bank automatically re-issues new cards with new numbers when a breach occurs.

It is also important, whether you receive notification or not, to follow our recommendations below to protect your account information:

  1. Review your banking activity frequently. The best way to do this is through our FREE online banking access. Customers can monitor the transactions in all their accounts weekly, even daily, identifying any suspicious activity and allowing the bank to take action quickly.

    To sign up for FREE Online Banking today, simply call our Ultimate Service Center at 617.268.8880.
  2. If you notice fraudulent activity on any of your Mt. Washington Bank accounts, please contact our Ultimate Service Center immediately at 617.268.8880.

Please check our website periodically for news concerning the latest bank fraud and scams, and how you can protect yourself.



To report a lost or stolen ATM/Debit MasterCard:
To report a lost or stolen ATM/Debit MasterCard, please call our Customer Service Hotline at 866.546.8273. Customer service for lost and stolen cards is available 24 hours a day, 7 days a week.



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